Shipping policy

BASIC SHIPPING POLICIES

> Orders received will be processed within 24 hours with an email of confirmation during work days.
> Orders on Friday will not be delivered on weekends. If you need Saturday delivery please email us to check if your area has a Saturday service option.

  1. In order to ensure that your package is properly delivered and that you received your package in time, we hope that when you filling in the address, you can ensure the correctly of your address input, including the correct initials, phone number, street number, building or apartment number and route information. It is important for the express that can be delivered in time. If the address information provided is incorrect or incorrectly at the time of purchase, it is not responsible for the returned, lost, and incorrectly delivered shipments.
  2. The buyer should pay the shipping cost except we offer free shipping to some countries, so you can choose a low-cost courier or fast courier companies.
  3. If the items is include Li battery, we will change FedEx as the express, because we just have the batter report with FedEx, thank you for your understand in advance.
  4. When your payment is completed, we will ship it within 5 business days. If the items is out of stock, we send a e-email to tell you and remarks the delivery period.
  5. When your order has been shipped, you will receive an email with tracking information.
  6. Express usually has customs tax issues, In that case . Please cooperate with customs to pay tax. thank you!
  7. At last, when you receiver the items at first, you should check the integral of the  package, you need to notice if have any damage. If have something damage, you need check the items is in a good conditions and contact us as soon as possible.

    FULFILLMENT BY AMAZON & LOCAL WAREHOUSES

    > You may noticed some of our products have the FULFILMENT BY AMAZON logo on the page, that means we have stocks of that item in amazon warehouses, and they will be arranged and sent out using Amazon delivery service, in SPECIFIC COUNTRIES including America, Australia, Japan and most of EU countries. Don't worry if your address is not included, we ship most of the orders by DHL, UPS or FedEx, which takes 3-5 days to arrive. Drop us a line if you are not sure.
    > By using FBA and local warehouses, the delivery time will be shorter and customs problems will be easier.
    > If it is out of stock in local warehouse or temporary no service in areas of your shipping address, we will let you know and change to ship from China.

    FULFILMENT BY AMAZON - SUPPORTED COUNTRIES

    Don't worry if your address is not included, we ship most of the orders by DHL, UPS or FedEx, which takes 3-5 days to arrive. Drop us a line if you are not sure.

    FULFILMENT BY AMAZON - Ships from US warehouse

    Supported Country: US

    FULFILMENT BY AMAZON - Ships from JP warehouse

    Supported Country: Japan

     

     

    FULFILMENT BY AMAZON - Ships from EU warehouse

    > Please note that ALL international shipments are subject to Customs Duties and or VAT import tax. Your order may be subject to your country's import or VAT tax it is your responsibility to cover this tax. VAT taxes and/or customs duties fees are paid by the customer to the courier.
    HOLIDAY SHIPPING
    UPS, FedEx and USPS observe the following holidays. Please note that packages can not be shipped out until the next business day.

    New Year's Day January 1, 2019
    Independence Day July 4, 2019
    Labor Day September 2, 2019
    Thanksgiving Day November 28, 2019
    Christmas December 25, 2019
    Please allow enough time for processing and shipping during the holiday season. Due to high shipping volumes and/or weather delays USPS, UPS, DHL and FedEx may delay your delivery. Order early to ensure on time holiday shipping. See our Holiday Shipping Guide for more information.

 

  1. Return  address:Company: Feelworld Technology Co. , Ltd 
    Address: NO161, Man Kam To Road ,Sheung shui, New Territories, Hongkong
    Contact: Lin Xiansheng 
    Phone: 92056356

  2. Shipping address:Area 526, Huameiju Business Center, Area 82, Haiyu Community, Xin'an Street, Bao'an District, Shenzhen China